Frequently Asked Questions
Everything you need to know about your Splendies experience.
How do I choose the right size for my order?
We provide a comprehensive size chart on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What is your return policy for intimate apparel?
For hygiene reasons, we can only accept returns on items that are unworn, unwashed, and still in their original packaging with tags attached within 30 days of purchase.
When will my subscription box ship?
Subscription boxes typically ship within 3-5 business days of your monthly billing date. You will receive a tracking number via email as soon as it leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I care for my Splendies items?
To ensure longevity, we recommend machine washing on a cold, delicate cycle in a mesh laundry bag and hanging them to air dry.